Monday, March 4, 2013

Poor treatment at Sobeys!

Let me start out by saying that I do not shop at Sobeys often as the prices are a lot higher than at Safeway or Walmart which are both in my neighborhood. As a single mom of 4 boys I don't have a lot of money to spend on things like groceries. On Saturday March 2nd 2013 I was near the  Beverley Sobeys in Edmonton Ab with my boys as I was shopping in the nearby mall and I decided to stop in for a treat for my boys. While browsing the ridiculously priced donuts with my boys the bakery lady came over and offered my boys a free cookie, that was the only positive part of my shopping experience. What happened next appalled me! As I said I am a single mom of 4 boys, 3 of which I had with me this day as well as my double stroller. As the cashier rang my purchases through I maneuvered my stroller closer to the counter grabbed up my bag said "Thank you my dear!" and headed to the door and from behind me I hear the cashier say "What did she expect me to cater it to her?" I should have turned around and said something but I kept going instead posting this on your facebook page as well as my facebook page. My cashier was Nancy S and there was another Sobeys Employee behind me in the line whom she was talking to when she made the comment. As a customer service rep for many years this behavior is unacceptable! No I did not expect her to cater it to me, I did however expect her to do her job! She was at the customer service desk and it would not have killed her to hand me the bag to make it easier on me! I am a fan of your page and have shopped there for the specialty items I cannot find at Safeway or Walmart and I also have several entries in the contest right now but I do not know that I will ever shop there again as that was horrible treatment.